Step 1: Initial Information
Clients submit requests via website form, email, phone, or Zalo. Required information:
- Full name and contact details
- Area of legal need
- Brief description of the matter
Step 2: Preliminary Assessment (1 business day)
FLAT reviews the scope to determine:
- Whether the matter falls within our practice areas
- Whether any conflict of interest exists
- Complexity level and resources required
Step 3: Clarification Discussion
The responsible lawyer contacts the client to clarify:
- Objectives to be achieved
- Parties involved
- Key timelines
- Available documents
Step 4: Scope and Fee Proposal
FLAT sends a written proposal including:
- Specific scope of work
- Estimated timeline
- Fee structure (fixed/hourly/retainer)
- General terms
Step 5: Service Agreement
Both parties sign a legal services agreement before work begins.
Step 6: Implementation and Reporting
- Execute per agreed scope
- Regular progress updates
- Deliver outputs on time
Note: Submitting a form does not by itself create a lawyer-client relationship. Such relationship is formed only when both parties sign a service agreement.
Disclaimer: Website content is for general information only and does not replace legal advice for a specific matter.